Refund Policy Thank you for shopping at makotoys.com. We are committed to providing you with high-quality wooden toys and ensuring your satisfaction. Please review our refund policy to understand the terms and conditions associated with refunds.

1. Returns:

• If you are not entirely satisfied with your purchase, we’re here to help. You have 14 days from the date of delivery to return the item(s) for a refund.

2. Eligibility for Refund:

• To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
• Custom or personalized items are generally not eligible for refunds unless there is a defect or error on our part. Please check the product description for specific details.

3. Return Process:

• To initiate a return, please contact our customer service team at makotoysdoo@gmail.com with your order number and details about the item you would like to return.
• Our team will provide you with instructions on how to return the item.

4. Refund Timeline:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7 business days.

5. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

 

6. Exchanges:

• If you would like to exchange an item for a different one, please contact our customer service team. We will guide you through the exchange process and any additional costs involved.

7. Damaged or Defective Items:

• In the event that you receive a damaged or defective item, please contact us within 10 days of receiving your order. We will arrange for a replacement or refund, including any associated shipping costs.

8. Contact Us:

• If you have any questions about our refund policy, please contact us at makotoysdoo@gmail.com . Our customer service team is here to assist you.

Thank you for choosing makotoys.shop. We appreciate your business and strive to make your shopping experience enjoyable and worry-free.