Shipping and Delivery Policy
Thank you for choosing Makotoys.shop for your wooden toy needs. We are dedicated to providing you with high-quality products and a seamless shopping experience
- Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
- Custom or personalized orders may take additional time. Please refer to the product description for specific details.
- Shipping Methods:
- We offer a variety of shipping options to cater to your needs, including standard, expedited, and express shipping.
- The shipping cost is calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process.
- Shipping Destinations:
- We proudly ship our wooden toys worldwide. Whether you’re in the heart of a bustling city or a remote village, we aim to reach you with our products.
- Estimated Delivery Time:
- Delivery times vary based on your location and the shipping method chosen.
- Standard shipping: 7-14 business days
- Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s journey to your doorstep.
- Customs and Import Taxes:
- Customers are responsible for any customs and import taxes that may apply. We cannot predict or cover these fees, as they are determined by the customs authorities in your country.
- Shipping Delays:
- While we strive to meet the estimated delivery times, external factors such as customs clearance, weather conditions, or other unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
- Missing or Damaged Items:
- In the rare event that your order arrives damaged or if any items are missing, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.
